Your privacy matters at every step of the 360° journey.

1. Scope and who we are

This policy applies to the 360 Car Wash website and digital touchpoints operated for the Musaffah M5 branch and any future branches shown on the website. 360 Car Wash Station is the party responsible for deciding why and how personal information is processed through these touchpoints.

Our practices are intended to follow applicable UAE privacy and personal-data requirements, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, subject to applicable exemptions and implementing requirements.

2. Information we collect

• Contact details: name, mobile number, email address and preferred language.
• Booking and service details: selected services, vehicle type, branch, preferred date and time, membership choice and any notes you submit.
• Smart-assistant information: questions, vehicle concerns, preferences and answers entered into the assistant.
• Newsletter information: your name, email address and subscription preferences.
• Recruitment information: contact details, employment history, qualifications and CV information that you choose to send.
• Technical information: IP address, device and browser type, pages visited, referring page, approximate location, security logs and cookie or local-storage identifiers when enabled.

This version of the website does not ask you to enter or store full bank-card details through the booking, assistant or newsletter forms.

3. How we use information

• To respond to enquiries, recommend suitable services and prepare or confirm appointments.
• To deliver car-wash, detailing, protection, maintenance, membership and related customer services.
• To send operational messages about your booking and, where you have agreed, newsletters, offers and service reminders.
• To review job applications and contact suitable applicants.
• To improve the website, measure performance, prevent fraud or misuse and protect our systems and customers.
• To comply with legal, accounting, regulatory and dispute-resolution requirements.

Where consent is required, you may withdraw it at any time. Withdrawal does not affect processing already completed lawfully before withdrawal.

4. Sharing, service providers and external platforms

We may share limited information with service providers that support website hosting, email, newsletter delivery, analytics, customer communications, appointment management, security and technical support. They should use information only for the agreed service and subject to appropriate safeguards.

When you choose to continue through WhatsApp, Google Maps, Instagram, TikTok, Facebook, an app store or another external service, that provider receives information under its own privacy policy. We encourage you to review the provider's policy before using the service.

Information may also be disclosed when required by law, a competent authority, a court order, to protect rights and safety, or in connection with a lawful business reorganisation. Cross-border processing may occur where a service provider operates outside the UAE; in such cases, we aim to use safeguards required by applicable law.

5. Cookies, local storage and analytics

The website may use essential browser storage to remember interface preferences such as language and accent colour, maintain a session and support security or form functionality. These functions are necessary for a consistent experience.

If analytics, advertising or other non-essential cookies are introduced, the website should provide an appropriate notice or consent choice where required. You may also control cookies through your browser, but disabling essential storage may affect website features.

6. Data retention and security

We retain personal information only for as long as reasonably necessary for the purpose it was collected, including appointment administration, customer support, newsletter subscription, recruitment, legal record keeping, security and dispute handling. Retention periods may differ by record type and applicable legal requirements.

We use reasonable organisational and technical safeguards intended to protect information from unauthorised access, alteration, disclosure, loss or misuse. No internet or storage system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information through open messaging channels.

7. Your choices and privacy rights

Subject to applicable UAE law and relevant exceptions, you may request access to your personal information, correction of inaccurate information, deletion where applicable, restriction or cessation of certain processing, withdrawal of consent and information about how your data is handled or transferred.

You may unsubscribe from marketing emails using the unsubscribe option in the message or by contacting us. Operational booking messages may still be sent when needed to provide a requested service.

The website is intended for customers able to request automotive services. We do not knowingly seek personal information from children. A parent or guardian should contact us if a child has submitted information without appropriate permission.